Job Description – Project Manager-
KatiCRM
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GENERAL INFORMATION |
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Position Title |
Project Manager |
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Department |
Project Management |
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Reporting To |
Head of Project Management |
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Leading |
Projects Team |
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Ref: |
CC-PM-29-04-2026 |
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Required number |
1 |
Position Objective:
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As
our project lead, your job will be to coordinate people and processes to
ensure that Calltronix & client projects are delivered on time and
produce the agreed upon contractual expectations. You will be the go-to
person for everything involving a project’s organization and timeline. The
project leads responsibilities will include developing detailed project
plans, ensure resource availability and allocation and delivering every
project on time within budget and scope. A project leader should have a
background in business skills, management, budgeting, and analysis. You
should be an excellent communicator and comfortable managing multiple tasks.
you also need to be a team player and have a problem-solving attitude. |
Key
Responsibilities:
- Determine and develop a project scopes and
objectives, involving all relevant stakeholders and ensuring technical
feasibility
- Develop & manage a detailed project plan
to track progress
- Predict resources needed to reach objectives
and manage resources in an effective and efficient manner. Ensure resource
availability and allocation
- Coordinate internal resources and third
parties/vendors for the flawless execution of projects
- Prepare budget based on scope of work and
resource requirements
- Ensure that all projects are
delivered on-time, within scope and within budget
- Provide project updates on a consistent
basis to various stakeholders about strategy, adjustments, and progress
- Manage contract execution with clients by
ensuring that the contractual obligation is met and communicating expected
deliverables with all the stakeholders
- Utilize industry best practices, techniques,
and standards throughout entire project execution
- Monitor progress and adjust as needed
- Measure project performance using
appropriate systems, tools, and techniques to identify areas for
improvement
- Report and escalate to management as needed
- Manage the relationship with the client and
all stakeholders
- Perform risk management
to minimize project risks
- Establish and maintain relationships with
third parties/vendors
- Create and maintain comprehensive project
documentation
Required
Skills & Qualifications:
·
2–3 years’ experience in project management or a
related role
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Bachelor’s degree in Business, IT, or a related field
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Proven experience managing projects across the full
lifecycle (scope, budget, timelines)
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Experience within a contact centre and/or technology
environment
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Basic knowledge of CRM systems or general
technical/technology concepts is required
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Strong communication skills (both written and
verbal) with the ability to engage stakeholders effectively
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Excellent client-facing and interpersonal skills
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Strong organizational and multitasking abilities with
high attention to detail
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Proficiency in Microsoft Office tools
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Strong problem-solving and analytical skills
·
Familiarity with project management tools,
methodologies, and best practices
Preferred
Qualifications:
- Solid technical background, with
understanding or hands-on experience in software development and web
technologies is an added advantage
- Project certification is a
plus Project Management Professional (PMP) certification preferred
- Knowledge of ticketing systems
or customer service metrics (e.g., CSAT, FCR).
- Should have a working knowledge
of other CRM solutions in the market.
Remuneration:
- Gross
monthly salary: Ksh. 80,000
Application:
·
If
you meet the above requirements, please apply through the link provided on or
before 18th May 2026.