Our Services

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Omni Channel Contact Centre

Our omni-channel contact center solutions allow your customers to connect, experience and engage through phone, email, chat, social media, surveys or mobile devices.

Our solutions concentrate on the customer journey, provide a customer-centric experience and first contact resolution of customer inquiries. Simplify and improve your customers’ experiences through connection to the right channels, satisfying your customers’ individual preferences.

Call Centre Services

We represent your company and give support to your customers. Calltronix Kenya Limited offers call recording, auto dialer, Interactive Voice Response (IVR), dial plans etc.

  • Call Recording

    Allows to monitor your agents, search calls, listen to record- ings, conduct quality control for specific recordings, and more. Our recorder solution is easy to operate, maintain and dependable.

  • Auto Dialer

    Automate dialing process to power up your outbound customer interactions and improve call center agent productivity.

  • Dial Plans

    It analyses the number dialed by the call participant and decides which number should actually be dialed or which function should be selected.

  • IVR ( Interactive Voice Response )

    Interactive Voice Response (IVR) is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.

  • Auto Answer

    Allows to automatically answer an Incoming phone call.

  • Productive Dialler

    A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screen- ing out no answers, busy signals, answer- ing machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call.

  • Automatic Recall Schedule

    With the automatic recall feature, the agent does not need to keep track of call backs. A call back is initiated automatically from the dialer and transferred to the same agent that initially scheduled the callback.

  • Voice Blasting

    Voice Blasting system is an automated outbound voice messaging service that delivers pre recorded voice messages to an entire contact list.

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Business Automation

Our CRM based automation solution will increase the ROI of your sales and marketing organization, improve your inventory management, escalate critical issues to the right people at the right time, help you better manage your projects and much more.

A reliable, scalable and secure, carrier-grade voice network with quality of service assurances. Our solution aims to enhance mobility, flexibility and effortlessly scales as your company grows.

Innovative Marketing

Our digital marketing service is all about empowering business and brands to interact with their customers in a single voice over the internet. Our services cover areas like social media marketing, web advertising, content marketing, search engine optimization, email marketing, and many more.

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I.T Services

Our IT management services ensure that all technology resources and ssociated employees are utilized properly and in a manner that provides value for the organiza- tion. We have a Customer Relations Management system that helps your organization manage all your resources smoothly.