Position: Customer Services Executive (2 positions)
Department: Operations
Reports To: Account Manager
Reference: CSE-17-04-2026
Objective:
Provide high-quality customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through professional and efficient communication.
Key Responsibilities:
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Manage customer interactions via calls, emails, and chats
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Provide accurate information about products and services
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Resolve customer issues and escalate when necessary
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Maintain proper records in the CRM system
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Follow up with customers to ensure resolution
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Adhere to scripts, quality standards, and company policies
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Meet performance KPIs and participate in training and team activities
Requirements:
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Minimum 1 year experience in customer service or call center
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High school diploma (Bachelor’s degree is an advantage)
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Medical background is a plus
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Strong communication, problem-solving, and multitasking skills
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Proficiency in CRM systems and computer applications
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Ability to work under pressure with a customer-focused attitude
Salary:
KES 28,541 (gross)