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Medical Customer Service Executives – Contact Centre

Exceptional service is the core of our business, and highly committed Medical Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly and be able to identify and recommend appropriate solutions. Candidates should have a clear and pleasant speaking voice and be fluent in both English and Kiswahili. 

Some of the responsibilities include: 

  • Manage a large number of Inbound and outbound calls in a timely manner to professionally, provide information about products and services, or obtain details of customer complaints. 

  • Refer unresolved customer grievances or special requests to designated departments for further investigation. 

  • Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction. 

  • Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process appointments, orders, forms, and applications. 


Desirable Skills & Qualifications: 

  • A minimum degree holder with medical background is strongly preferred. 

  • Good understanding of medical terminology medical and practices 

  • Customer service representative must also be familiar with office procedures used in medical offices, hospitals, and other healthcare facilities.

  • Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM. 

  • Great verbal and written communication skills as well as the ability to work in a team. 

  • Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines. 

  • Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality. 

  • 2+ years’ experience working in a contact center. 

  • A strong understanding of Contact Centre best practices 


If this sounds like you, send your job application by following the link below on or before 25th June 2021.

Apply Now!