Position Objective:
As our project lead, your job will be to coordinate people and processes to ensure
that Calltronix & client projects are delivered on time and produce the agreed upon
contractual expectations. You will be the go-to person for everything involving a
project’s organization and timeline. The project leads responsibilities will
include developing detailed project plans, ensuring resource availability and allocation
and delivering every project on time within budget and scope. A project leader should
have a background in business skills, management, budgeting, and analysis. You
should be an excellent communicator and comfortable managing multiple tasks. you
also need to be a team player and have a problem-solving attitude.
Key Responsibilities:
Determine and develop a project scopes and objectives, involving all relevant
stakeholders and ensuring technical feasibility
Develop & manage a detailed project plan to track progress
Predict resources needed to reach objectives and manage resources in an effective
and efficient manner. Ensure resource availability and allocation
Coordinate internal resources and third parties/vendors for the flawless execution of
projects
Prepare budget based on scope of work and resource requirements
Ensure that all projects are delivered on-time, within scope and within budget
Provide project updates on a consistent basis to various stakeholders about strategy,
adjustments, and progress
Manage contract execution with clients by ensuring that the contractual obligation is
met and communicating expected deliverables with all the stakeholders
Utilize industry best practices, techniques, and standards throughout entire project
execution
Monitor progress and adjust as needed
Measure project performance using appropriate systems, tools, and techniques to
identify areas for improvement
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Required Skills & Qualifications:
2-3 years of project management or related experience
Great educational background, preferably bachelor’s degree in the relevant or
related fields of study
Experience seeing projects through the full life cycle with proven ability to complete
projects according to outlined scope, budget, and timeline
Proven working experience as a project administrator in the contact centre &
technology sector
Excellent client-facing and internal communication skills
Strong interpersonal skills and extremely resourceful
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
Proven ability to solve problems creatively
Excellent analytical skills
Strong familiarity with project management software tools, methodologies, and best
practices
Preferred Qualifications:
Solid technical background, with understanding or hands-on experience in software
development and web technologies is an added advantage
Project certification is a plus Project Management Professional (PMP) certification
preferred
Knowledge of ticketing systems or customer service metrics (e.g., CSAT, FCR).
Should have a working knowledge of other CRM solutions in the market.
* The position offers a gross monthly salary of Ksh. 80,000.